Privacy policy and regional addenda

Soulid handles calls, transcripts, order and reservation details, and related customer identifiers as part of operating the service. Final legal wording is still being completed. This page makes the current state explicit by region rather than inventing legal copy.

For privacy questions today, contact info@soulid.ai.

Australia addendum

For Australia, Soulid's current privacy position is aligned to the Australian Privacy Principles and the Privacy Act 1988. This section is a truthful service summary rather than a full legal-policy substitute.

Caller disclosure is built into the greeting so customers know Soulid is answering and that calls may be recorded for service quality and operational purposes
Purpose limitation covers call handling, pickup orders, reservations, staff notifications, transcripts, and related support records
Reasonable safeguards, plus a practical access and correction pathway, apply to customer data handled for the Australian rollout
The Australian greeting and call-recording workflow are reviewed against the venue's operating model before go-live

For current Australian privacy questions, contact info@soulid.ai.

Canada addendum

Soulid's Canada privacy addendum is still being finalised. This placeholder is live so Canadian restaurant owners can see that the legal wording is not yet complete.

Caller disclosure that Soulid is answering and that calls may be recorded for service quality and operational purposes
Purpose limitation covering call handling, orders, reservations, and related customer support records
Reasonable safeguards, plus access and correction pathways for customer data
Provincial overlays where they apply, including Quebec Law 25, BC PIPA, and Alberta PIPA

Until the final wording is published, detailed Canadian privacy questions should be sent to info@soulid.ai.

New Zealand addendum

Soulid's New Zealand privacy addendum is still being finalised. This live addendum states what is already settled for the New Zealand rollout and what still needs legal review before traffic is pushed in earnest to the New Zealand surface.

Caller disclosure that Soulid is answering and that calls may be recorded for service quality and operational purposes
Purpose limitation covering call handling, pickup orders, reservations, staff notifications, and related support records
Reasonable safeguards, plus a practical access and correction pathway for customer data
Review of the greeting, disclosure wording, and operational workflow against the NZ Privacy Act 2020 before the final legal wording is signed off

The detailed wording covering retention defaults, any relevant cross-border handling disclosures, and the named privacy contact pathway is still being completed. Until that wording is published, detailed New Zealand privacy questions should be sent to info@soulid.ai.

United States addendum

Soulid's United States privacy addendum is still being finalised. This live addendum states what is already settled for the United States rollout and what still needs counsel review before traffic is pushed hard into a given launch geography.

Caller disclosure that Soulid is answering and that calls may be recorded for service quality and operational purposes
State-aware handling for two-party-consent states, including California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, before traffic goes live in those states
Purpose limitation covering call handling, pickup orders, reservations, staff notifications, and related support records
Review of state privacy overlays such as CCPA/CPRA, Virginia CDPA, Colorado CPA, Utah UCPA, and Connecticut CTDPA where they apply to the launch geography

The final wording covering the initial launch geography, retention defaults, access and deletion pathways, and any cross-border handling disclosures is still being completed. Until that wording is published, detailed United States privacy questions should be sent to info@soulid.ai.